Mount Etna Tours FAQ

If you cancel at least 7 days (168 hours) before the excursion starts, you receive a 100% refund; with less than 7 days but at least 48 hours’ notice, 50%; with less than 48 hours’ notice, no refund. Date changes are always free, subject to availability. If weather, volcanic activity, safety restrictions, cable car or 4x4 closures, or summit altitude limits prevent the booked route, you choose an alternative route where practicable, a new date or a full refund.

Minors must be accompanied by adults. Minimum ages are 5 for Sartorius, 6 for Cable Car & 4x4 and 12 for Summit Craters. Age alone does not establish suitability: consider walking ability, health and the requirements of the chosen programme.

Reach the mountain meeting point on your tour page independently in your own rental car. I do not provide transfers or hotel pick-up.

Check parking arrangements, current charges and local signs at the exact meeting point. Allow time to park before the calendar departure; availability and fees are not guaranteed by this FAQ.

The available routes vary with season, weather, volcanic activity and official restrictions. Check current measures for permitted paths, altitude limits and guide requirements. No season or permanent altitude rule guarantees access.

The departure time is the one shown in the booking calendar. Different times may be agreed after purchasing the excursion, subject to confirmation by the guide.

Required equipment: trekking shoes (ankle-high), layered clothing (it gets cold at altitude), windbreaker jacket, sunglasses, sunscreen, water (1.5L minimum), and a small backpack. In winter, warm layers and snow gear are essential.

The price includes volcanological guiding. A helmet is included only on the summit craters tour. Other equipment and clothing are not included; arrange any rentals independently on site.

Minors must be accompanied by adults. Minimum ages are 5 for Sartorius, 6 for Cable Car & 4x4 and 12 for Summit Craters. Age alone does not establish suitability: consider walking ability, health and the requirements of the chosen programme.

Check the current ordinances for permitted routes, altitude limits and guide requirements. These depend on volcanic activity and local restrictions; a single altitude is not a permanent access rule.

If weather, volcanic activity, safety restrictions, cable car or 4x4 closures, or summit altitude limits prevent the booked route, you choose an alternative route where practicable, a new date or a full refund.

For up to 6 people, choose a date on the tour calendar, enter your group size and pay online for immediate confirmation. For more than 6 people, contact us before booking. Cable car and 4x4 tickets are not included in the private guide price. Where required by the route, they are paid separately on site per person.